FLUENCY FOUNTAIN™ Privacy Policy

Last Updated: June 19, 2026

1. Introduction

FLUENCY FOUNTAIN™ ("Fluency Fountain," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access our website, communicate with us, purchase our services, or participate in our online English coaching programs.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

If you are under the age of 18, a parent or legal guardian must review and accept this Privacy Policy on your behalf before you use our services.

2. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Country or region of residence

  • Time zone

  • Age or date of birth (when relevant)

  • Social media account information voluntarily provided by you

Learning Information

  • English proficiency level

  • Learning goals

  • Course preferences

  • Lesson history

  • Progress records

  • Course evaluations and feedback

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies and analytics data

Communication Records

  • Customer support inquiries

  • Feedback submissions

  • Complaint records

  • Survey responses

  • Communications with Fluency Fountain

3. How We Collect Information

We may collect information:

  • When you register for our services

  • When you purchase lesson packages

  • When you communicate with us

  • When you attend lessons

  • When you submit forms on our website

  • When you browse our website

  • Through cookies and analytics tools

If you choose to contact us through social media platforms or third-party services, we may receive information that you voluntarily make available through those platforms.

4. How We Use Information

We may use your information to:

  • Provide and manage our services

  • Schedule and deliver lessons

  • Process payments and refunds

  • Respond to inquiries and support requests

  • Improve lesson quality and customer experience

  • Monitor service performance

  • Train instructors and maintain teaching standards

  • Prevent fraud, abuse, or misuse

  • Comply with legal obligations

  • Send service-related notices

With your consent where required by applicable law, we may also send promotional communications regarding our services.

5. Lesson Recording Policy

To support lesson quality, instructor training, operational management, service improvement, and dispute resolution, Fluency Fountain records lessons conducted through its services.

By purchasing, booking, or attending lessons, students acknowledge and consent to such recordings in accordance with our Terms & Conditions.

Recordings may be stored securely by Fluency Fountain and accessed only when reasonably necessary for educational, operational, quality assurance, instructor training, or dispute-resolution purposes.

Unless otherwise required by applicable law or determined necessary by Fluency Fountain for dispute resolution, legal compliance, or legitimate business purposes, lesson recordings will not be distributed, shared, downloaded, or provided to students or third parties.

Students may not record, distribute, publish, reproduce, screen-record, or share lessons without the prior written consent of Fluency Fountain.

6. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers who assist us in operating our business, including:

  • Payment processors

  • Cloud hosting providers

  • Video conferencing providers

  • Website analytics providers

  • Customer support providers

Information is shared only to the extent reasonably necessary for service delivery.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, instructors, students, staff, business operations, or platform security.

7. International Data Transfers

As an international online education provider, we may process or store information in countries where we, our service providers, or our technology partners operate.

Where reasonably required, we will take appropriate measures to protect personal information during international transfers in accordance with applicable laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Fulfill contractual obligations

  • Resolve disputes

  • Maintain business records

  • Comply with legal obligations

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

9. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website performance

  • Understand user behavior

  • Improve marketing effectiveness

You may adjust your browser settings to refuse cookies. However, some website features may not function properly if cookies are disabled.

We may use analytics tools such as Google Analytics or similar technologies to better understand website usage and improve our services.

10. Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

Parents or legal guardians who purchase services for minors are responsible for providing any required consent regarding personal information and lesson participation.

11. Your Privacy Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your information

  • Request deletion of information

  • Withdraw consent where applicable

  • Request information regarding how your data is processed

To exercise these rights, please contact us using the information provided below.

We may verify your identity before responding to such requests.

Where permitted by applicable law, we may decline requests that are unreasonable, repetitive, excessive, fraudulent, or that would adversely affect the rights of others.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of internet transmission, cloud storage, or electronic processing can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

13. Third-Party Services

Our website and services may contain links to third-party websites, applications, payment providers, video conferencing platforms, or social media services.

We are not responsible for the privacy practices of third-party services and encourage users to review their privacy policies separately.

Your use of third-party services is governed by their respective terms and privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will become effective when published on our website.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Fluency Fountain™

Founder: Shayan

Email: fluencyfountain@gmail.com

Website: https://www.fluencyfountain.com